You can cancel your order for free within 2 hours of placing it, provided it hasn't been processed for shipping. Once processing begins, you will need to follow our return process to receive a refund.
How to cancel: Email contact@aromeluxe.in with your order number and reason. We will confirm cancellation and process your refund within 24 hours.
You have 7 days from the date of delivery to initiate a return. Items must be in their original condition with all packaging and tags intact, and seals must be unbroken.
Return process: Contact us within 7 days → get a return authorisation (RMA) → pack securely in original packaging → ship back. We will inspect within 2–3 business days of receipt.
Important: Refund processing after initiation is managed by Cashfree Payments (RBI-authorised) and your bank, and is outside our direct control. Cash refunds are not available. All refunds go to the original payment method only. Refunds cannot be processed for transactions older than 120 days from the purchase date.
We offer exchanges for defective items or wrong items delivered, subject to stock availability, within 7 days of delivery. If the replacement item is higher-priced, the difference will be charged; if lower-priced, we will refund the difference.
To initiate a return or refund, email contact@aromeluxe.in with your order number and reason. Support hours: Mon–Sat 9 AM–7 PM. Response within 24 hours.
This policy may be updated from time to time. Continued use of our service after changes constitutes acceptance of the updated policy.